The most holistic way to learn guitar.
SOCIAL
INSIGHTS
MATRIX
Effective date: 6 August 2026
The most holistic way to learn guitar.
SOCIAL
INSIGHTS
MATRIX
One-sentence summary:
Use the site and the courses for your own personal learning. Don't share your account, redistribute our content, or create competing products from our material. If you break the rules, we may suspend your access.
Clauses in plain English
1. Acceptance
By using Matrix Guitar Academy, you agree to these rules.
2. Age requirement
You must be 18 or have permission from a parent or guardian.
3. Changes to the terms
We may update these terms from time to time.
4. Privacy
We collect and use your data according to our Privacy Policy.
5. Disclaimer
The courses are for education only. We can't guarantee your results.
6. Account security
Keep your password private and don't share your account.
7. Course ownership
Buying a course gives you access—it doesn't transfer ownership.
8. Copyright
Don't copy, upload, record, share or resell our content.
9. Course licence
Use the site and courses for your own personal learning only.
10. Community rules
Be respectful in comments and forums. No spam, abuse or illegal content.
11. User submissions
If you post comments or feedback, we may use them to improve the platform.
12. Third-party links
We sometimes link to other websites, but we're not responsible for them.
13. Paid courses
Courses are for your own use only. Don't build competing products from them.
14. Educational disclaimer
Everyone learns at a different pace. We can't promise specific results.
15. Changes to courses
We may add, remove or update lessons and features over time.
16. Subscriptions
Memberships renew automatically until you cancel them.
17. Billing
You'll be charged according to your chosen plan.
18. Cancellation
You can cancel at any time and keep access until the end of your billing period.
19. Refunds
New customers can request a refund within 14 days if eligible.
20. Liability
Use the site at your own risk. We're not responsible for losses caused by misuse of the platform.
21. Governing law
These terms are governed by the laws of England and Wales.
22. Termination
We may suspend or close accounts that break these rules.
23. Contact
If you have questions, email us at [email protected]
1. Welcome
Welcome to Matrix Guitar Academy ("Matrix Guitar Academy", "we", "our", or "us").
These Terms & Conditions explain the rules for using our website, courses, memberships, downloads and any other products or services we provide.
By visiting our website, creating an account, purchasing a course or subscription, or using any part of our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
Our aim is simple: provide high-quality guitar education in a fair, honest and enjoyable environment. In return, we ask that you use our services responsibly and respect the work that goes into creating them.
2. Who We Are
Matrix Guitar Academy is operated by:
Matrix Guitar Academy Limited
7 Church Lane
Meanwood
Leeds
LS6 4NP
United Kingdom
Company Registration Number: 16713086
Email:
[email protected]
3. Who Can Use Our Services
You must be at least 18 years old to create an account or purchase products from us.
If you are under 18, a parent or legal guardian must purchase the course or membership on your behalf and supervise your use where appropriate.
By using our services, you confirm that:
4. Changes to These Terms
From time to time we may update these Terms to reflect changes to our business, our services or the law.
Whenever practical, significant changes will be announced through our website or by email.
The latest version will always be available on our website and will replace any previous versions.
By continuing to use our services after updated Terms become effective, you agree to the revised version.
5. Privacy
Your privacy matters to us.
Any personal information you provide is handled in accordance with our Privacy Policy.
Our Privacy Policy explains:
By using our services, you also agree to our Privacy Policy.
6. Educational Purpose
Everything we provide is intended for educational purposes.
Our lessons, videos, downloads, articles, live sessions and other resources are designed to help you become a better musician.
They should not be interpreted as professional legal, financial, medical or other specialist advice.
You are responsible for deciding how you use the information we provide.
7. Musical Progress
Everyone learns differently.
Some students progress quickly.
Others take longer.
Your improvement depends on many factors, including:
Because every student is different, we cannot promise or guarantee specific musical results.
Examples shown in testimonials, student success stories or promotional material reflect individual experiences and should not be viewed as guarantees that you will achieve the same outcome.
8. Accuracy of Information
We work hard to ensure our lessons, articles and course materials are accurate and up to date.
However, mistakes can happen.
Music theory, software, products and technology also change over time.
For that reason, we cannot guarantee that every piece of information will always be completely accurate, complete or current.
If you notice an error, we'd genuinely appreciate you letting us know so we can improve it.
9. Reviews, Recommendations & Affiliate Links
From time to time we recommend books, guitars, amplifiers, software, accessories and other products that we believe may be useful.
Some of these recommendations may contain affiliate links.
If you purchase through one of these links, we may receive a commission at no additional cost to you.
Affiliate commissions help support the continued production of free lessons and educational content.
Our recommendations are based on our own experience and honest opinion.
However, every guitarist has different needs, budgets and preferences.
You should always carry out your own research before purchasing any product or service.
Recommendations should never be treated as guarantees that a product will be suitable for your particular circumstances.
10. Your Account
Some areas of Matrix Guitar Academy require an account.
When creating an account, you agree to provide accurate and up-to-date information.
You are responsible for keeping your login details secure.
Your account is personal to you.
You must not share your login details with anyone else.
You are responsible for all activity that takes place using your account.
If you believe someone has accessed your account without permission, please contact us as soon as possible.
We reserve the right to suspend or terminate accounts where we reasonably believe that:
11. Keeping Your Account Secure
Please choose a strong password and avoid using the same password across multiple websites.
If you access your account on a shared or public computer, make sure you log out after your session.
Although we take reasonable steps to protect our systems, no online service can guarantee complete security.
You are responsible for taking reasonable precautions to protect your own account and devices.
12. Availability of the Website
We aim to keep Matrix Guitar Academy available whenever you need it.
However, we cannot guarantee uninterrupted access.
Occasionally the website may be unavailable because of:
We are not liable for temporary interruptions or downtime, although we will always try to restore normal service as quickly as possible.
13. Changes to Our Services
As Matrix Guitar Academy continues to grow, our courses and services will naturally evolve.
This means we may:
Where possible, changes will improve the overall learning experience.
We are under no obligation to keep every lesson, feature or piece of content available forever.
14. Purchases
When you purchase a course, membership or other product from Matrix Guitar Academy, you agree to pay the price shown at the time of purchase.
All prices are displayed in the currency shown during checkout and may include or exclude applicable taxes depending on your location.
Your purchase is not complete until payment has been successfully processed.
We reserve the right to refuse or cancel an order where:
If we cancel an order after payment has been taken, you will receive a full refund.
15. Subscription Memberships
Some of our services are provided on a recurring subscription basis.
By purchasing a subscription, you authorise us to charge your chosen payment method at the agreed intervals until you cancel.
Your subscription remains active until cancelled.
Unless stated otherwise, subscriptions automatically renew at the end of each billing period.
Your next payment date can be viewed inside your account.
16. Subscription Pricing
We may occasionally change the price of our subscriptions.
If we do, we'll give you reasonable notice before the new price takes effect.
The updated price will only apply to future renewals.
If you do not wish to continue at the new price, you may cancel your subscription before your next renewal date.
17. Failed Payments
If a recurring payment cannot be collected, we may attempt to charge your payment method again within a reasonable period.
If payment continues to fail, we may:
Access will normally be restored once payment has been successfully received.
You remain responsible for ensuring your payment information is accurate and up to date.
18. Cancelling Your Subscription
You can cancel your subscription at any time through your account settings.
Once cancelled, your subscription will remain active until the end of your current billing period.
You will not be charged again after cancellation unless you choose to subscribe again in the future.
Deleting your account does not automatically cancel your subscription.
It is your responsibility to ensure your subscription has been cancelled correctly.
19. Refund Policy
We want you to be confident in your purchase.
Where advertised, we offer a 14-day money-back guarantee for eligible products.
To request a refund, simply contact us within 14 days of your purchase.
Unless otherwise stated, refunds are available only to first-time customers purchasing that product.
We reserve the right to refuse refund requests where there is evidence of abuse, including but not limited to:
Nothing in this policy affects your statutory rights under UK consumer law.
20. Digital Products
Many of our products are delivered immediately after purchase.
By purchasing digital content, you acknowledge that access may begin immediately.
Where required by law, you may be asked to confirm that immediate access to digital content affects certain cancellation rights.
This does not affect any refund policy we have expressly advertised.
21. Course Licence
When you purchase a course, you are buying a licence to use our educational material.
You are not purchasing ownership of the course itself.
Your licence is:
Unless we give written permission, your licence allows only you to access and use the material.
It may not be shared with friends, family members, colleagues or students.
22. What You May Do
Subject to these Terms, you may:
We actively encourage you to become a better guitarist using the knowledge you gain.
23. What You May Not Do
Unless we have given written permission, you must not:
These restrictions help us continue creating new educational material for everyone.
24. Artificial Intelligence
Our lessons, videos and written materials are protected by copyright.
You may not use our content to train, fine-tune or develop artificial intelligence systems, language models or similar technologies without our prior written permission.
This includes uploading substantial portions of our content into AI training datasets or commercial machine-learning systems.
Using AI tools to help you study our material for your own personal learning is perfectly acceptable.
Using our content to build competing educational products is not.
25. Recording & Screen Capture
You may not record, download or capture our video lessons using screen-recording software or other methods unless we have specifically allowed it.
Likewise, you may not redistribute recordings of live sessions, webinars or community events.
We understand students sometimes like to make personal notes.
Written notes are absolutely fine.
Copying entire lessons is not.
26. Downloads
Some courses include downloadable resources.
These may include:
Downloads are provided solely for your personal use.
You may store copies on your own devices for your own learning.
You may not upload or distribute these resources elsewhere.
27. Lifetime Access
Where a product is advertised with lifetime access, this refers to the lifetime of that particular product and Matrix Guitar Academy's ability to continue providing it.
It does not mean access for your lifetime regardless of future business circumstances.
Although we have no intention of removing purchased courses, there may occasionally be reasons why content has to be withdrawn, replaced or updated.
Examples include:
If a course is replaced with a newer version, we may choose to provide access to the updated version at our discretion.
28. Intellectual Property
Everything we create on Matrix Guitar Academy is protected by copyright and other intellectual property laws.
This includes, but is not limited to:
All intellectual property remains the property of Matrix Guitar Academy or its licensors.
Nothing in these Terms transfers ownership of that intellectual property to you.
Purchasing a course gives you permission to use the material within the limits of your licence.
It does not give you ownership of the content.
29. Trade Marks
"Matrix Guitar Academy", our logo, branding, slogans and other identifying marks are our intellectual property.
You may not use them in a way that suggests endorsement, partnership or affiliation without our written permission.
Reasonable references to Matrix Guitar Academy for reviews, recommendations or discussion are, of course, perfectly acceptable.
30. Acceptable Use
We want Matrix Guitar Academy to be a welcoming place for everyone.
When using our website or community spaces, you agree not to:
If we reasonably believe these rules have been broken, we may suspend or permanently terminate access without prior notice.
31. Community Guidelines
Some areas of Matrix Guitar Academy may allow members to comment, ask questions or take part in discussions.
We encourage respectful conversation and constructive feedback.
By participating in our community, you agree to communicate with others in a polite and respectful manner.
The following behaviour is not permitted:
We reserve the right to edit or remove content, suspend accounts or permanently remove access where we reasonably believe these guidelines have been breached.
Our goal isn't to moderate every conversation, but to maintain a welcoming community for everyone.
32. User Content
If you post comments, photos, videos, recordings or other material through Matrix Guitar Academy, you remain the owner of your content.
However, by submitting content, you give us permission to display, reproduce and use it for the purpose of operating our website and community.
For example, we may display your comment beneath a lesson or feature your submitted question during a live Q&A session.
You confirm that anything you upload:
You are responsible for the content you post.
33. Testimonials
If you choose to provide a testimonial, review or success story, you grant us permission to use it in our marketing.
We may edit testimonials for spelling, grammar or length without changing their overall meaning.
If you would prefer your testimonial not to be used, simply let us know and we'll respect your request.
34. Third-Party Websites
Our website may include links to third-party websites, products or services.
These links are provided for convenience only.
We do not control third-party websites and are not responsible for:
Any dealings you have with third parties are entirely between you and them.
35. Third-Party Platforms
Some of our services rely on third-party providers.
These may include payment processors, video hosting platforms, email services, community software or learning management systems.
Although we choose reputable providers wherever possible, we cannot be responsible for outages or technical issues affecting services operated by third parties.
36. Educational Disclaimer
Everything we teach is based on our own experience, education and professional judgement.
Our aim is to help you become a better guitarist through structured, practical instruction.
However, every guitarist develops at a different pace.
Nothing on this website should be interpreted as a promise or guarantee that you will achieve a particular level of skill, obtain professional work or pass an examination.
Your results will depend on your own effort, practice and circumstances.
37. No Professional Advice
The information provided through Matrix Guitar Academy is intended for educational purposes only.
It should not be relied upon as legal, financial, tax, medical or other professional advice.
Where specialist advice is required, you should consult an appropriately qualified professional.
38. Website Accuracy
We make every reasonable effort to keep our website accurate and up to date.
However, we cannot guarantee that every lesson, article, product description or other piece of information will always be completely accurate or free from errors.
Occasionally we may correct mistakes, update information or improve content without prior notice.
39. Limitation of Liability
To the fullest extent permitted by law, Matrix Guitar Academy shall not be liable for any indirect, incidental, consequential or special loss arising from your use of our website, courses or services.
This includes, but is not limited to:
Nothing in these Terms limits or excludes liability where it cannot legally be excluded under the laws of England and Wales.
This includes liability for:
40. Your Responsibility
You are responsible for how you use the information we provide.
While we aim to provide clear and practical tuition, you remain responsible for your own decisions, actions and progress.
You should exercise your own judgement before applying any information learned through Matrix Guitar Academy.
41. Indemnity
You agree to indemnify and hold Matrix Guitar Academy, its directors, employees and contractors harmless against any reasonable losses, claims, costs or liabilities arising directly from:
This clause applies only to the extent permitted by applicable law.
42. Suspension and Termination
We hope we never need to remove anyone from Matrix Guitar Academy.
However, we reserve the right to suspend or terminate access where we reasonably believe that:
Depending on the circumstances, suspension may be temporary or permanent.
Termination under this section does not automatically entitle you to a refund.
43. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control.
Examples include:
Where reasonably possible, we will restore our services as quickly as we can.
44. Severability
If a court decides that part of these Terms is unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted, where possible, in a way that most closely reflects its original purpose.
45. No Waiver
If we choose not to enforce a particular provision of these Terms, this does not mean we waive our right to enforce it in the future.
46. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly referred to within them, form the entire agreement between you and Matrix Guitar Academy regarding your use of our services.
They replace any previous agreements, understandings or communications relating to the same subject matter.
47. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising from these Terms or your use of Matrix Guitar Academy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
48. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Matrix Guitar Academy Limited
7 Church Lane
Meanwood
Leeds
LS6 4NP
United Kingdom
Company Registration Number: 16713086
Email: [email protected]
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