Privacy Policy

In plain English:

We collect information like your name, email address and payment details so we can create and manage your account.
We use cookies and analytics to improve the website.
We never sell your personal information.
You can unsubscribe from marketing emails at any time.
You can ask us to access, correct or delete your data.
We use trusted third-party services (such as payment providers and email platforms) to run Matrix Guitar Academy.
We take reasonable steps to keep your information secure.

Who we are

Matrix Guitar Academy Limited ("Matrix Guitar Academy", "we", "our" or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it and the choices you have regarding your personal data when you use www.matrixguitaracademy.com.

By using our website, creating an account or purchasing one of our courses, you agree to the practices described below.

Information we collect

Information you provide directly:

When you create an account, buy a course or contact us, we may collect information such as:

your name;
email address;
postal address;
telephone number;
username and password;
payment and billing information;
comments, reviews or messages you send us; and
any other information you choose to provide.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

your IP address;
browser type and device information;
operating system;
pages visited and time spent on the website;
referral sources; and
general website activity.

We collect this information through cookies and similar technologies.

Information from third parties

If you connect your account to social media platforms or use third-party login services, we may receive information from those providers in accordance with your privacy settings.

How we use your information

We use your information to:

create and manage your account;
provide access to courses and other content;
process payments and subscriptions;
respond to customer support requests;
improve our website and learning experience;
track course progress and recommend relevant content;
detect fraud and prevent unauthorised access;
send service-related emails;
send marketing emails if you have chosen to receive them; and
comply with legal obligations.

We do not sell your personal information to third parties.

Course progress and learning analytics

To help us provide a better learning experience, we record information about how courses are used. This may include:

which courses you start;
which lessons you watch;
your progress through a course;
quiz or assignment completion; and
IP addresses used to access your account.

We use this information to personalise your experience, improve our courses, prevent fraud and protect the security of our platform.

Cookies are small files stored on your device that help websites function properly.

We use different types of cookies, including:

Essential cookies: required for logins, payments and basic functionality.
Preference cookies: remember your settings and preferences.
Analytics cookies: help us understand how visitors use the website.
Marketing cookies: used to measure advertising performance.
Social media cookies: support embedded content and sharing features.

Most browsers allow you to block or delete cookies, although some parts of the website may not work correctly if you do so.

Marketing communications

If you choose to receive marketing emails, we may send updates about new courses, promotions and news from Matrix Guitar Academy.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send important account or purchase-related emails.

Third-party services

We use trusted third-party providers to help operate Matrix Guitar Academy. Depending on the services you use, these may include:

EzyCourse;
Stripe;
PayPal;
Google Analytics;
Meta Pixel;
Mailchimp or ConvertKit;
YouTube; and
Vimeo.

These providers may process your information on our behalf in accordance with their own privacy policies.

Sharing your information

We only share personal information when necessary to:

provide our services;
process payments;
deliver emails and customer support;
comply with legal requirements;
protect our rights and prevent fraud; or
carry out services through trusted business partners.

We do not sell your personal information.

International transfers

Some of the companies we work with may process information outside the United Kingdom or the European Economic Area.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data.

Data security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse.

However, no online system can be guaranteed to be completely secure.

How long we keep your information

We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and protect our business interests.

When information is no longer needed, we will delete or anonymise it where possible.

Children's privacy

Matrix Guitar Academy is intended primarily for adults. Users under the age of 18 may only use our services with the permission and supervision of a parent or guardian.

Your rights

Depending on your location, you may have the right to:

request access to your personal information;
correct inaccurate information;
request deletion of your data;
object to certain types of processing;
withdraw consent for marketing communications; and
request a copy of your information.

To exercise any of these rights, please contact us at [email protected].

Complaints

If you have concerns about how we handle your personal information, please contact us and we will do our best to resolve the issue.

If you are based in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Matrix Guitar Academy Limited

7 Church Lane

Meanwood

Leeds

LS6 4NP

United Kingdom

Company number: 16713086

Email: [email protected]